The problem
On certain dual steer trucks, the right hand steering wheel may not be seated properly on the column shaft.
The risk
This could allow the steering wheel to slip on the steering column shaft resulting in loss of vehicle steering without warning, which could cause a crash.
The fix
Dealers will re-install steering wheels not meeting the specified dimension. Owner notification is expected to begin during december 2003. Customers who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact autocar at 1-765-489-5499.
Contacts
Autocar recall no. A-0305. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Autocar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V491000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.