The problem
On certain chassis equipped with dana steering axle assemblies. These axles are built with an integral knuckle and steering arm. The steering arm could have longitudinal cracks.
The risk
The ball stud could become loose, causing loss of steering control which could result in a crash.
The fix
Dealers will inspect the integral knuckle and steer arm and replace if necessary. Owner notification began on january 16, 2004. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mack at 1-610-709-3337.
Contacts
Customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 03V522000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.