The problem
Holland independent front suspensions p/n 90547917 ifs-114 with the 90547978 subframe for use on certain country coach vehicles and shipped between march 5, 2003, and june 28, 2004. Early ifs-114 units with p/n 90546687 used a different subframe, p/n 90546691 that is not affected by this recall. The new subframe did not have gussets that help support the steering gear mounting plate. The lack of gussets allows excessive flexing of the steering gear mounting plate which may lead to fatigue cracks.
The risk
If a crack were to develop and propagate to the point where the steering gear mounting plate were to separate from the suspension subframe, then steering can become loose with possible loss of steering control. A vehicle crash could occur, possibly resulting in personal injury or even death.
The fix
Holland will notify country coach's customers and provide remedy free of charge. Owner notification began july 28, 2004. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact holland usa customer service at 1-888-396-6501.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Country Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04E040000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.