The problem
Hehr emergency exit windows, model nos 1401 and 1407, for use on certain dailmerchrysler commercial buses (orion)nc my 2002-2004 slf buses, do not meet the emergency exit release requirements as specified in federal motor vehicle safety standard no. 217, Bus emergency exits and window retension and release. The windows may fail to open when unlatched.
The risk
In the event of an emergency, rapid egress may be impaired, possibly resulting in serious injuries or death.
The fix
Hehr will notify the customers of orion and will ship repair parts and installation instructions to the bus owners. The recall began march 28, 2005. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact hehr international at 323-663-1261.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Daimlerchrysler dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04E093000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.