The problem
Certain commercial buses equipped with t-slide oval windows fail to comply with the requirements of federal motor vehicle safety standard no. 217, "Bus emergency exits and window retention and release." Incorrect side emergency exit windows were installed.
The risk
Passengers could be prevented from exiting the bus, which could result in personal injury or death.
The fix
Dealers will replace the windows. Owner notification began december 18, 2003. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact amtran at 1-800-843-5615.
Contacts
Ic recall no. 03307. Customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Amtran dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V012000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.