The problem
Certain sport utility vehicles may have had a transfer case installed that could, due to changes in the housing casting, result in the oil pump rotation. Should this occur, oil starvation of the internal gears might result.
The risk
Continued operation of the vehicle could result in a fracture of the transfer case housing. Incorrect torque would then be applied to the driven wheels or oil could leak and contact the tires.
The fix
Dealers will inspect the transfer case housing and, if necessary, replace the transfer case. Owner notification began on may 3, 2004. Owners should contact porsche at 1-800-545-8039.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Porsche dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V071000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.