The problem
On certain fifth wheel trailers equipped with polar mach and polar cub air conditioners, the solar panel rubber well nuts could fracture the plastic shroud in the immediate area of the attachment hole.
The risk
The rubber well nuts could pull out of the plastic shroud, causing the solar panel to leave the top of the motor home, and increasing the risk of a road hazard or a crash.
The fix
Airxcel will reinforce the solar panels with metal mounting brackets free of charge. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact airxcel at 719-676-2326 or nuwa at 1-800-835-0676.
Contacts
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized NU WA dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V089000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.