The problem
On some sport utility vehicles, certain remote keyless entry (rke) input may cause the body control module (bcm) software to actuate the door lock motors continuously.
The risk
This can cause the lock motor bearings to overheat and seize. If this occurs, the door lock system will become inoperative.
The fix
Dealers will inspect and replace, as necessary, the door latch assemblies and the bcm software will be updated. Owner notification began on may 10, 2004. Owners should contact daimlerchrysler at 1-800-853-1403.
Contacts
Daimlerchrysler recall no. D09. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jeep dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V111000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.