The problem
On certain sport utility vehicles equipped with 3.0L v6 engines, during deceleration, the engine can stall.
The risk
Should the engine stall, a vehicle crash could occur.
The fix
Dealers will reprogram the power control module (pcm) with the appropriate calibration. Owner notification began on april 21, 2004. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673.
Contacts
Ford recall no. 04S13. Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V165000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.