The problem
Certain trucks equipped with eaton fuller ultrasonic transmissions fail to comply with the requirements of federal motor vehicle safety standard no. 102, "Transmission shift lever sequence, starter interlock and transmission braking effect." The cab transmission harness could have been incorrectly wired during production installation.
The risk
This could cause the neutral start feature of the transmission to disable allowing the vehicle to start in gear increasing the potential for a crash.
The fix
Dealers will repair the connections in the wiring harness if necessary. Owner notification began on may 7, 2004. Owners should contact kenworth at 1-425-828-5440.
Contacts
Kenworth recall no. 04Kw1. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kenworth dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V174000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.