The problem
On certain motor homes equipped with an independent front suspension (ifs) gen ii built by holland usa, the gear plate support gussets were removed. This can allow the plate to flex during a static steer condition.
The risk
The flexing may result in stress cracking which could potentially cause a loss of vehicle steering control which could result in a vehicle crash.
The fix
Holland usa is conducting the owner notification and remedy for this campaign. A bolt-on strengthening of the steering gear plate with u-bolts connecting the cross member to each side of the gear plate at the rear plus a tube support in the front with j-bolts to the gear plate will be installed. Owners should contact holland usa customer service at 1-888-396-6501 for information and instructions for where customers can take their vehicles to have the repairs done free of charge.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Country Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V259000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.