The problem
On certain motor homes equipped with samsung microwave ovens, models mr1031wb, mr1032bb, mr1033sb, mr1351wb, and mr1352bb, the microwaves were produced with a defective membrane panel. These microwave ovens have the one touch instant cook function for items such as popcorn, potato, etc.
The risk
An electrical short can occur causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke, or possibly a fire.
The fix
Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the membrane panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners should contact samsung at 1-800-932-3837 or georgie boy at 1-877-876-9024.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Georgie Boy dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V293000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.