The problem
On certain trucks equipped with a combination of caterpillar c11/c13 engines and an optional leece neville brushless alternator, a chaffing point may exist between a heat shield on the engine and the wiring for the alternator.
The risk
This could lead to an electrical short or arc situation which could result in an engine fire.
The fix
Dealers will change the alternator to a brush-type alternator that is shorter in length and provide the necessary clearance to all surrounding components. The recall began august 31, 2004. Owners should contact kenworth at 1-425-828-5440.
Contacts
Paccar/kenworth recall no. 04Kw3. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kenworth dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V360000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.