The problem
Certain 1995 and 1996 my thomas built school buses built between january 1, 1995, and february 29, 1996, which are predominately operated on unimproved roads may have developed cracks in the bus body framing structure members (rafters) near the horizontal window header welds and at the side emergency exit doors.
The risk
In the event of a crash, passengers could be seriously injured.
The fix
Thomas built will notify its customers and provide a free remedy. The recall began august 5, 2005. Owners who do not receive a free remedy within a reasonable amount of time should contact thomas built customer support office at 336-889-4871.
Contacts
Customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-327-4236.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V398000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.