The problem
On certain buses equipped with sure-lok wheelchair securement systems, the sprocket teeth of the retractor assembly is out of alignment.
The risk
In the event of a vehicle crash, the wheelchair may not be adequately secured possibly resulting in injuries to the wheelchair occupant.
The fix
Dealers will inspect and replace the wheelchair securement retractors as necessary. Sure-lok is conducting the owner notification and remedy for this campaign. Owners should contact sure-lock at 1-908-231-1804 or diamond coach at 1-800-442-4645.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Diamond Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V430000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.