The problem
On certain truck chassis, the steering gear mounting bolts were made of inconsistent bolt material, which has led to bolt failures. This inconsistent bolt material condition could result in a failure of a steering gear mounting bolts. The steering gear is mounted to the vehicle's frame with three bolts.
The risk
Failure of two of the three bolts could result in the loss of steering, which could result in loss of vehicle control and crash without warning.
The fix
Dealers will inspect vehicles. New steering gear mounting bolts will be installed. The recall began october 2004. Owners should contact mack at 1-610-709-3337.
Contacts
Mack recall no. Sc0289. Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V456000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.