The problem
Certain transit buses equipped with sure-lok wheelchair tie-down securement assemblies. The sprocket teeth of the retractor assembly may be out of alignment causing the load pawl not to fully seat in the sprocket teeth.
The risk
In the event of a vehicle crash, the wheelchair may not be adequately secured possibly resulting in injuries.
The fix
Sure-lok will provide a free remedy on behalf of daimlerchrysler. Dealers will inspect and replace the wheelchair securement retractors as necessary. Owners should contact sure-lok at 1-866-787-3565 or daimlerchrysler at 336-454-3484.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Daimlerchrysler dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V505000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.