The problem
On certain walk-in vans built on ford chassis, the optional heel plate (treadplate/diamond plate) could limit the full movement of the accelerator pedal.
The risk
Should this condition occur, throttle operation could be impeded, and could cause a crash.
The fix
Owners are being asked to remove the aluminum heel plate component option. Utilimaster will reimburse the owners for the direct labor costs to remove the plate. The recall began november 1, 2004. Owners should contact utilimaster at 1-800-237-7806.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Utilimaster dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V511000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.