The problem
Certain buses fail to conform to the requirements of federal motor vehicle safety standard no. 217, 'Bus emergency exits and window retention and release.' The operating instruction decals for the emergency latches may not have been placed on the emergency exit windows.
The fix
Owners will be provided with labels and installation instructions that describe the steps to be taken for proper placement of the window decal. The recall began january 6, 2005. Owners should contact general coach at 1-800-842-0622.
Contacts
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized General Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 04V599000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.