The problem
On certain motor homes equipped with vehicle systems' aqua-hot and hydro-hot water heaters, which use webasto burner tubes. The burner tubes do not meet specifications and could fail prematurely.
The risk
The surface temperature of the exhaust tube exiting from the heater can increase and could potentially ignite combustible materials in or around the vehicle.
The fix
Gulf stream is working with vehicle systems to notify owners and have the repair performed on their vehicles. Owners may contact vehicle systems at 1-800-685-4298 or gulf stream at 1-574-773-7761.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Gulf Stream dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 05V258000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.