The problem
On certain motor homes equipped with caterpillar diesel engines, the straps that support the converter mufflers to the chassis, these welds are causing the straps to fail.
The risk
When the straps fail, the muffler can drop to the ground.
The fix
Caterpillar is conducting the owner notification and remedy for this campaign. Caterpillar will have the converter muffler straps replaced free of charge. Owners may contact caterpillar at 309-675-6496 or jayco at 1-800-283-8267.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jayco dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 06V089000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.