The problem
Certain buses equipped with ricon wheelchair lifts may have defective welds on the vertical arms of the wheelchair lifts.
The risk
During passenger operations it may not be possible to close the lift door causing the vehicle interlocks to remain engaged preventing movement of the vehicle or the ability to load or unload passengers with disabilities from the vehicle.
The fix
Goshen is working with ricon to remedy these vehicles. Ricon will replace the vertical arms that may contain the defective welds free of charge. Owners may contact ricon at 1-818-267-3000 or goshen at 1-800-326-2062.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Goshen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 06V129000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.