The problem
On certain transit buses built on ford e450 chassis and equipped with ricon platform style wheelchair lifts, the vertical support arms were improperly welded.
The risk
During passenger operations it may not be possible to close the lift door causing the vehicle interlocks to remain engaged preventing movement of the buses or the ability to load or unload passengers with disabilities from the vehicle.
The fix
Ricon is conducting this recall (please see 06e008000) and will replace the two vertical arms even if only one arm is cracked free of charge. Owners may contact glaval bus at 574-262-2212 or ricon at 1-818-267-3000.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Glaval dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 06V191000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.