The problem
On certain passenger vehicles, the lower rubber mount of the rear shock absorbers may not have been manufactured to specifications and may not adhere correctly to its housing within the shock absorber.
The risk
The bushing could loosen and over time could separate from its housing. The driver will experience impaired vehicle handling and control increasing the risk of a crash.
The fix
Dealers will replace the rear shock absorber free of charge. The recall began on september 14, 2006. Owners may contact rolls-royce at 1-877-877-3735.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Rolls-Royce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 06V327000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.