The problem
On certain motor coaches equipped with zf/arens as tronic shift selectors, a cell phone placed in the proximity of the shifter touch pad could cause the display to change from "r" (reverse) to "d" (drive) should the phone receive a call.
The risk
This interference can cause improper shifting of the transmission, as forward gear can be engaged from neutral only, if the vehicle has been stopped, and if the brake pedal has been depressed. If the malfunction occurs while 'r' (reverse) is being selected, the shifter may possibly change to 'd' (drive), increasing the risk of a crash.
The fix
Van hool is working with zf/arens to develop a more effective remedy for this campaign. The manufacturer has not yet provided an owner notification schedule for this campaign. Owners may contact van hool at 1-800-222-2871 or zf at 1-734-416-6200.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Van Hool dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 07V186000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.