The problem
On certain motorcycles, the top mount for the single rear shock is spot welded in position during frame manufacture, then is supposed to be completely welded to the frame in a subsequent operation. In a small number of frames, it appears this subsequent welding operation was not performed.
The risk
The welding may become loose while the motorcycle is in motion increasing the risk of a crash.
The fix
All owners have been contacted and arrangements have been made to repair their motorcycles. Owners may contact kawasaki at 1-866-802-9381.
Contacts
Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kawasaki dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 07V235000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.