The problem
On certain passenger and sport utility vehicles, the automatic rear lid includes an electric motor and clutch that work in conjunction with two gas struts to open and close the rear lid, including a manual close function. If one of the struts has a total loss of pressure, the resultant slow movement of the rear lid is interpreted by the software as an intended manual close and the motor clutch releases to close the rear lid immediately.
The risk
This can result in an unintended rapid closing of the rear lid with a risk of personal injury.
The fix
Dealers will install new software free of charge. The recall began on september 14, 2007. Owners may contact audi at 1-800-822-2834.
Contacts
Volkswagen recall no. Jv. Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Audi dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 07V334000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.