The problem
On certain shuttle buses, the axle side lateral control rod bracket of the suspension has cracked in some cases.
The risk
The crack could result in a failure of the bracket resulting in loss of vehicle control which could result in a crash.
The fix
Goshen is working with link to repair the suspensions if found to be defective. The manufacturer has not yet provided an owner notification schedule for this campaign. Owners may contact link at 1-800-222-6283 or goshen at 1-574-970-6300.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Goshen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 07V505000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.