The problem
On certain trucks equipped with caterpillar c7 or c9 diesel engines, a fuel pump failure will dilute the engine oil with fuel and may cause the turbocharger to fail and cause loss of throttle control with warning.
The risk
The warning may be experienced by erratic performance and excessive smoke. Both of these conditions may result in a situation where a vehicle crash could occur.
The fix
Ford is working with caterpillar to have the fuel pump replaced free of charge (please see 07e053). Owners may contact caterpillar at 309-675-6496 or ford at 1-800-392-3673.
Contacts
Ford recall no. 07V11. Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 07V534000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.