The problem
On certain sport utility vehicles, under certain conditions, the climate control module (ccm) may receive a 'shut-down signal' from the engine control module (ecm) after ignition key insertion. If this condition occurs, the climate control functions will not be available (including the defroster) during that driving cycle.
The risk
Inoperative defrosters under inclement weather conditions could cause impaired visibility which has the potential to result in personal injury and/or vehicle and property damage.
The fix
The ecm software will be upgraded. The recall began on january 28, 2008. Owners may contact volvo at 1-800-458-1552.
Contacts
Volvo recall no. 185. Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 07V563000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.