The problem
Polymer process development is recalling 931 units of back glass, p/no. Fb20415zpy, sold as replacement equipment for use on 1999-2004 lexus rx300 vehicles. The glass fails to conform to the automotive glazing material requirements of federal motor vehicle safety standard no. 205, Glazing materials.
The risk
The purpose of this standard is to reduce injuries resulting from impact to glazing surfaces.
The fix
Polymer will notify owners and replace the affected glass free of charge. The recall began on april 18, 2008. Owners may contact polymer toll-free at 800-510-9879.
Contacts
This recall only pertains to polymer aftermarket replacement back glass and has no relation to any original equipment installed on vehicles manufactured by toyota. Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Lexus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 08E020000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.