The problem
Certain transit buses equipped with braun platform lifts fail to comply with the requirements of federal motor vehicle safety standard no. 404, "Platform lift installations in motor vehicles." A passenger can approach the exposed lift doorway without the audible alarm alerting them of their proximity to the threshold.
The risk
Should the threshold warning system fail to operate, the lift user can fall from the vehicle and be seriously injured.
The fix
Glaval is working with braun corporation to have the doorway lift fixed free of charge (please see 06e094). Owners may contact braun corporation at 1-800-946-7513 or glaval at 1-574-262-2212.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Glaval dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 08V014000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.