The problem
Daimler buses of north carolina (dbnc) is recalling 334 my 2005-2006 sprinter 2500 and my 2003, 2005-2007 sprinter 3500 buses equipped with ricon platform style wheelchair lifts. These buses fail to comply with the requirements of federal motor vehicle safety standard no. 404, "Platform lift installation in motor vehicles." The threshold warning system may not detect the presence of a wheelchair or mobility aid user in a certain spot within the defined threshold area.
The risk
The user of the lift could be injured should the lift move unintentionally.
The fix
Dbnc is working with ricon to correct the wheelchair lifts free of charge (please see 07e095). Owners may contact ricon at 1-818-267-3000 or dbnc at 1-905-403-7807.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Sprinter dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 08V134000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.