The problem
Gulf stream is recalling 413 my 1999-2002 sun voyager, scenic cruise, friendship, and tour master motor homes equipped with norcold refrigerators. A fatigue failure in the section of the cooling unit which contains the refrigerant could allow the liquid solution to slowly leak.
The risk
Extended operation of a leaking cooling unit could lead to a fire from gas which might escape.
The fix
Gulf stream is working with norcold to repair these refrigerators (please see 08e030). Norcold will provide thermal switch kits to owners along with the necessary forms and instructions. The manufacturer has not yet provided an owner notification schedule for this campaign. Owners may contact norcold at 1-800-767- 9101 or gulf stream at 1-574-773-7761.
Contacts
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Gulf Stream dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 08V383000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.