The problem
Prevost is recalling 189 my 2008-2009 xlii-45, xlii-45e, x3-45 motor homes and h3-41, h3-45, and vip motor coaches. Due to improper installation of the escape hatch retaining bolts, these bolts can break.
The risk
If the bolts break, the escape hatch can fall down on to the roadway, increasing the risk of property damage or a crash.
The fix
Prevost will provide parts and installation instructions to the owners of the affected vehicles. The recall began on october 21, 2008. Owners may contact prevost at 1-418-883-3391.
Contacts
Prevost recall no. Sr08-12. Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 08V448000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.