The problem
Toyota is conducting a safety improvement campaign involving 26,501 early 2004 my sienna vehicles. In the event the retention clip used to secure the floor carpet cover is missing, the cover can interfere with the operation of the accelerator pedal if the acceleration pedal is depressed to nearly the full throttle position.
The risk
If this occurs, the accelerator pedal can become stuck which could result in a vehicle crash.
The fix
Dealers will replace the retention clip and floor carpet cover at no charge. The campaign began on january 26, 2009. Owner notification is expected to be completed by early april 2009. Owners may contact toyota at 1-888-270-9371, if they have any further questions.
Contacts
This action is deemed a safety improvement campaign and is not being conducted under the safety act. However, toyota has informed nhtsa that it will provide the modifications described above at no cost.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Toyota dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 09V023000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.