The problem
New england wheels, inc. Is recalling 513 ricon wheelchair lifts which it installed on my 2005 through 2007 ford e-series commercial vans. These vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 404, "Platform lift installations in motor vehicles." The threshold warning system may not detect the presence of a wheelchair or mobility aid user in a certain spot within the defined threshold area.
The risk
A lift occupant can be injured should the lift begin to stow unintentionally.
The fix
New england wheels is working with ricon to correct the wheelchair lifts free of charge (please see 07e095). Owners may contact ricon at 1-818-267-3000 or new england wheels at 1-800-886-9247.
Contacts
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 09V096000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.