The problem
Gillig is recalling model year 2008-2009 lowfloor buses equipped with q'straint max mobility device remote release belts used on american insight transverse flip up seats with build dates between october 2008 and october 2009. These devices are used to restrain passengers using mobility aid products. The mobility device restraint belts may not lock as designed, and may fail to properly restrain the passenger and the mobility device.
The risk
If the belt does not lock and the mobility device is not properly restrained, there is an increased risk of injury to the passenger in the event of a crash.
The fix
Gillig is working with american seating and will replace the q'straint max remote release belts with q'straint qrt deluxe remote release belts free of charge. American seating is handling the remedy for this campaign. Please see american seating's defect report 09e-065. The safety recall is expected to begin on or before january 29, 2010. Owners may contact american seating's service manager sherry aellen at 1-616-732-6484 and gillig at 1-800-735-1500.
Contacts
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Gillig dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 09V493000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.