The problem
General motors is recalling certain model year 2009-2010 chevrolet express and gmc savana vehicles for failing to comply with federal motor vehicle safety standard no. 103, "Windshield wiping and washing systems." These vehicles were built with heating, ventilation, and air conditioning (hvac) control knobs that may fracture and spin on the control shaft. The driver may no longer be able to control the heating, cooling, and ventilation for the vehicle.
The risk
If this condition affects the defrost system when it is required, it may decrease the driver's visibility, and could possibly result in a crash.
The fix
Dealers will replace all hvac control knobs free of charge. The safety recall began on march 11, 2010. Owners may contact chevrolet at 1-800-630-2438 and gmc at 1-866-996-9463 or at the owner center at www.Gmownercenter.Com.
Contacts
Gm recall no. 10012. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chevrolet, GMC dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 10V096000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.