The problem
Goshen coach has notified nhtsa about a defect in certain model year 2008-2010 buses manufactured between september 2007 and february 2010, equipped with certain ricon s series and k series l-model wheelchair lifts, due to a problem in the software that controls the lift's "up" function. If the "up" switch is released before the floor level limit switch is activated, the lift may continue its upward travel for approximately 1 second before stopping. The continued upward travel may overrun the floor level cut off point.
The risk
When the platform overruns the vehicle floor level and stops at an angle from 15-20 degrees, it is possible for a person in a wheelchair to tip over and for someone standing on the platform to fall, possibly resulting in injuries.
The fix
Goshen coach will notify owners and the repairs will be performed by authorized ricon dealers please see ricon's defect report 09e-061. Ricon will provide owners with a bulletin outlining proper wheelchair lift operation and will ship owners a dvd-based training aid to promote proper lift operation. The safety recall began on april 5, 2010. Owners may contact ricon customer service at 1-800-322-2884, emailing at [email protected].
Contacts
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Goshen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 10V120000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.