The problem
Heartland has notified nhtsa of a noncompliance on certain model year 2010-2011 trail runner and north country travel trailers for failing to comply with the requirements of part 567, "certification." The federal identification label does not contain the correct gross axle weight rating (gawr) information. The label states the gawr for each axle to be 5,200 lbs when the actual gawr is 5,080 lbs.
The risk
Towing a vehicle with the axles loaded beyond the specified weight rating may result in axle failure leading to poor vehicle handling and increasing the risk of a crash causing property damage or personal injury.
The fix
Dealers will mail to consumers the corrected label or the customer will have the option for dealers to install the label free of charge. The recall began on may 14, 2010. Owners may contact heartland warranty/service department by email at [email protected], or by phone at 1-877-262-8032.
Contacts
Heartland's recall no. 99-01-02. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Heartland dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 10V124000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.