The problem
Ford is recalling certain model year 2010 fusion, milan, and escape vehicles manufactured from february 27, through march 26, 2010. The park rod guide retention pin may not have been properly installed which fails to conform to the requirement of federal motor vehicle safety standard no. 114, "Theft protection and rollaway prevention".
The risk
A vehicle parked without an engaged park pawl and without an applied parking brake may have unintended movement which may cause a crash.
The fix
Ford will notify owners and dealers will repair the vehicles free of charge. The safety recall began on may 28, 2010. Owners may contact ford motor company customer relationship center at 1-866-436-7332 and for the hearing impaired call 1-800-232-5952 (tdd). Representatives are available monday through friday: 8:00am - 5:00pm.
Contacts
Ford's recall campaign number is 10c12. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 10V222000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.