The problem
Keystone rv is recalling certain model year 2010 and 2011 cougar high country fifth wheels manufactured from april 15 through may 3, 2010. The rear bedroom is missing an egress window.
The risk
In the event an emergency evacuation is necessary, not having the egress window will increase the risk of personal injury.
The fix
Keystone rv will notify owners and the currently installed window will be replaced with an egress window free of charge. The safety recall is expected to begin during july 2010. Owners may contact keystone at 1-866-425-4369.
Contacts
Keystone rv's recall campaign number is 10-140. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Keystone dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 10V239000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.