The problem
New flyer is recalling certain model year 2008 c40lfr, d40lf and de60lf heavy duty transit buses, as well as model year 2009 de60lfa heavy duty transit buses. The passenger assist grab strap handles have experienced multiple failures in the field.
The risk
Failure of a passenger assist grab strap handle could result in a passenger falling and being injured.
The fix
Dealers will replace the existing passenger assist grab strap handles with an improved product free of charge. The safety recall is expected to begin during august 2010. Owners may contact new flyer at 1-204-934-4876.
Contacts
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 10V343000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.