The problem
Mci is recalling certain model year 2009-2010 d4005 and d4505 motor coaches equipped with a national seating company driver's seat containing a stabilus bloc-o-lift shock. The driver's seat shock damper may break allowing the driver's seat to unexpectedly drop to the floor without warning.
The risk
In the event this should occur while the bus is in operation, the driver may lose control of the vehicle, possibly resulting in a crash.
The fix
Mci will notify owners and replace the seat shock as necessary free of charge. The safety recall began on september 15, 2010. Owners may contact mci customer service at 1-800-241-2947.
Contacts
Mci's recall campaign 349. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mci dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 10V409000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.