The problem
New flyer is recalling certain model year 2007-2011 low floor transit buses produced from may 24, 2007, through march 1, 2011 and equipped with teeter lever assemblies. There is insufficient engagement between the teeter lever base and the cam plate.
The risk
Failure of the teeter lever assembly will cause the rear side exit door to operate improperly. A passenger leaning on or forced against the door could fall through the door and sustain injuries.
The fix
New flyer is working with the manufacturer of the teeter lever assemblies, vapor bus, to repair the affected buses free of charge. Please see vapor bus defect report 11e-010. The safety recall began on april 29, 2011. Owners may contact vapor bus at 1-847-777-6450 or new flyer customer services at 1-204-934-4874.
Contacts
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 11V237000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.