The problem
Ducati is recalling certain model year 2010-2011 multistrada 1200, and model year 2011, diavel motorcycles. The electronic steering lock may fail to disengage during the motorcycle "key-on" process. This has been linked directly to a certain revision of the hands free device software. It could result in a situation where the motorcycle's engine might start while the steering lock is still engaged. A rider could start the motorcycle and attempt to ride away while the steering is still locked.
The risk
The rider could experience the inability to steer increasing the risk of low speed tip-over or collision, thus increasing the potential for injury to the rider.
The fix
The dealer will update the software of the hands free control unit free of charge. The recall is expected to begin during may 2011. Owners may contact ducati at 1-800-231-6696.
Contacts
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ducati dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 11V253000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.