The problem
Keystone is recalling certain model year 2011-2012 cougar high country travel trailers produced from november 3, 2010, through may 26, 2011, for having 4400 pound axles installed instead of 5200 pound axles. If a vehicle is loaded to the maximum stated gvwr of 10,000 pounds, the 4400 pound axle will be overloaded.
The risk
Overloading the axle could lead to an increase risk of axle failure, property damage and/or vehicle crash.
The fix
Dealers will replace the axles with the correct ones free of charge. The safety recall began on july 7, 2011. Owners may contact keystone customer service at 1-866-425-4369.
Contacts
Keyston safety recall no. 11-166. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Keystone dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 11V322000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.