The problem
Navistar is recalling certain model year 2012 international workstar commercial trucks manufactured from february 7, 2011, through june 7, 2011, and built with dual steering gear feature codes 05ptb, 05pte, 05pua, 05pub, 05puc, 05pud, 05pue, or 05puh. The fastener that attaches the pitman arm to the right side steering gear may not have been tightened to its specified torque, or the locking feature associated with the fastener May not have been properly installed. An under torque condition and/or missing locking feature may cause a loose connection possibly allowing the pitman arm to separate from the steering gear resulting in loss of steering control.
The risk
Loss of steering control increases the risk of a crash that may result in property damage, personal injury, or death.
The fix
Dealers will inspect the pitman arm/steering gear connection, and either the connecting fastener will be tightened to the correct assembly torque or the pitman arm will be replaced. This service will be performed free of charge. The safety recall is expected to begin on or before august 19, 2011. Owners may contact navistar at 1-800-448-7825.
Contacts
Navistar safety recall no. 11512. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized International dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 11V372000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.