The problem
Gillig is recalling certain model year 2011 low floor buses manufactured from august 1, 2011, through october 21, 2011, equipped with parker hydraulic pumps. Some hydraulic steering pumps do not deliver enough fluid or pressure to the steering gear, making the buses difficult to steer at low speeds.
The risk
An unexpected change in the effort required by the driver to turn the steering wheel may affect the drivers control of the vehicle, increasing the risk of a crash.
The fix
Gillig will notify owners, and in conjunction with parker technicians parker will replace the spool inside the valve assembly. For pumps with valve subassembly date code 14/11 the entire pump will be replaced. This service will be performed free of charge. The safety recall is expected to begin during january 2012. Owners may contact gillig service at 1-800-735-1500.
Contacts
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Gillig dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 11V575000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.